You fill in one form. We build the rest.
There is nothing for you to configure, no training course, and no migration. From the day you return the onboarding form to go-live is about five working days.
The five days
Day 1 — We read your form
Twenty minutes of your time, once. It covers your systems, your enquiry routes, your busiest months, your deadlines and the things we must never do. We read your website and your Google listing before we speak to you, so you never explain your practice twice.
Day 2 — A thirty-minute call
We confirm what we have understood, close the handful of gaps, and agree your go-live date. That is the only meeting.
Day 3 — We build it
Enquiry capture, immediate response, missed-call text back, booking, review requests and your deadline campaigns — all in your branding, with your signature and your regulatory wording.
Day 4 — We test every message
Every automated message is sent to us first and read end to end. Nothing untested ever goes out under your name.
Day 5 — You go live
On a thirty-minute call you send a test enquiry through your own website and watch the reply arrive on your own phone.
What we build
One inbox for every enquiry
Website forms, phone, email, your Google listing, Facebook and WhatsApp all land in the same place. Replies go back from there, so nothing is lost between systems.
Five-minute first response
An immediate text and email, written as a person rather than a system, with a link to book. Day or night, seven days a week.
Missed-call text back
Any unanswered call gets a message within sixty seconds — excluding numbers already in your contacts, so existing clients are never texted for ringing you. More on this →
Booking that works
Real working hours, buffers between appointments, confirmations, reminders at 24 hours and 1 hour, and automatic rebooking for no-shows.
Review generation with exclusions
Requests fire when work completes, never for the matters you exclude, and nobody is asked twice in twelve months. More on this →
Deadline campaigns
Segmented to the clients each one applies to, scheduled inside working hours, and silent during the weeks you tell us to stay quiet.
Dormant client reactivation
One campaign across your back catalogue, sent in your second week once you have seen the system working. Usually the fastest visible return.
Consent and suppression built in
A consent position on every contact, a suppression list no campaign can override, unsubscribe handling, and a record of what was sent to whom and when.
What we do not touch
This list matters as much as the one above. We are deliberately narrow.
- Your practice management or case management system
- Your client records — we do not import, export or migrate them
- Your accounts, filings, time recording or billing
- Your document storage and matter files
- Your website — we send code to your web person rather than editing it ourselves
- Your passwords. We never ask for one, and you should never send one
Common questions
How much of our time does this take?
About eighty minutes in total across the whole setup: a twenty-minute form, a thirty-minute call and a thirty-minute handover.
Who writes the messages?
We do, and you approve every one before go-live. We work from what you told us in the form, including the words you never want used.
What if we want something changed later?
Ask, and we change it. Every client gets a quarterly review call where changes are agreed and scheduled.
Is there a contract?
A setup fee and a rolling monthly subscription with thirty days’ notice. No minimum term.
What happens to the number you give us if we leave?
It is yours to port away. We will not hold a phone number hostage.
Twenty minutes, and you will know whether this is for you
We will look at how enquiries reach you now and tell you what we would change first — whether or not you go ahead.