Most people instruct the firm that replies first.
Zainush answers every enquiry within five minutes, gets the right ones into a fee earner’s diary, and follows up the ones that go quiet — without touching your case management system.
Works alongside LEAP, Clio, Actionstep, Osprey Approach, Denovo and Quill. No matter data moves.
- An enquiry arrives Friday evening and is read on Monday
- Reception takes a message that reaches the fee earner a day later
- A prospect is told someone will call and nobody does
- An initial consultation is booked over four emails, or not at all
- A matter completes and nobody asks for a review
Intake that understands how a firm actually works
Enquiry type captured up front
The enquiry form asks what the matter is about and routes it to the right team, so a conveyancing enquiry does not sit in a family lawyer’s inbox.
An immediate, appropriate reply
Acknowledgement within five minutes with a booking link. No advice, no outcome promises, no commitment on fees — wording you sign off before it goes live.
Consultations into the right diary
Fee earner availability, buffers, confirmations and reminders. No-shows get a rebooking link automatically.
Client care letter chasing
Where a signed client care letter or engagement document is outstanding, the reminder goes out on schedule instead of when someone remembers.
Matter milestone updates
Exchange, completion, matter closed, annual will review. Clients who are kept informed complain less and return more often.
Reviews, with firm exclusions
Requests fire on matter completion — except for the matter types you exclude, which are set before go-live and never overridden.
Built to work inside your rules, not around them
Your regulator’s rules on advertising, client communication and transparency apply to everything that leaves your firm, including anything automated. So we start with your restrictions rather than bolting them on afterwards.
- You tell us which matter types must never generate a review request, and that list is permanent
- Every automated message is drafted for your sign-off before it can reach a client
- Nothing promises an outcome, a timescale or a fee
- Your standard regulatory wording stays in the footer, unedited
- We will not build anything that conflicts with a restriction you have given us
Zainush acts as a data processor. We build and run what you ask us to; responsibility for your compliance with your regulator’s rules and with the marketing regulations stays with the firm. We give you a signed data processing agreement as standard.
Questions firms ask us
We are a small firm. Is this overkill?
Most of our clients are two to twenty fee earners. A smaller firm usually gains more from this than a large one, because there is nobody whose job it is to chase enquiries.
Who sees the enquiries?
Whoever you decide. Enquiries land in one place and route to the right person; replies to automated messages reach a named human rather than disappearing.
Can we use our existing phone number?
You can. Most firms start with a tracking number that forwards to your switchboard — live the next day, nothing changes about how you answer calls — and port the existing number later if they want to.
What about client confidentiality?
The system handles enquiries and scheduling. It does not hold matter files or advice. We never ask for, and you should never send us, confidential client information.
Do you write the content of the messages?
We draft everything and you approve it before go-live. Nothing goes out under your firm’s name that a partner has not read.
See how quickly your firm answers a new enquiry
We will send a test enquiry through your own website, time the response, and show you what changes when it is handled automatically.